Refund policy

Returns & Refunds Policy

Overview

Each item is made to order especially for you once your purchase is placed. This helps reduce waste and ensures every piece is produced with care.

Because items are custom printed on demand, we do not accept general returns or exchanges unless an item is faulty, damaged, or incorrect.

Please review product details and sizing information carefully before ordering.

Faulty, Damaged, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, we will replace it.

To request a replacement, please contact us within 14 days of delivery and include:

Your order number
A description of the issue
Clear photos of the item and packaging

Once approved, we will arrange a replacement as quickly as possible.

If a replacement cannot be provided, a refund will be issued to your original payment method.

Sizing

All garments are produced specifically for each order, so we cannot accept returns or refunds due to incorrect sizing.

We strongly recommend reviewing the size guide on each product page before purchasing. If you are unsure, please contact us before ordering — we are happy to help you choose the best fit.

Change of Mind

As items are custom made, we cannot accept returns or refunds for:

Change of mind
Ordering the wrong size
Ordering the wrong colour or design
Deciding you no longer want the item

Thank you for understanding that made-to-order production prevents us from restocking returned items.

Exchanges

We do not offer standard exchanges. However, if your item is unworn and in original condition, we may offer an exchange at our discretion.

If approved, customers are responsible for return shipping costs and the cost of shipping the replacement item.

Order Changes or Cancellations

Once production has started, we are unable to make changes or cancel orders.

Refunds

Refunds are only issued if:

An item is confirmed faulty or incorrect and cannot be replaced, or
A return is approved by us in advance
Return requests must be submitted within 14 days of delivery.

If your return is approved, the item must be sent back to us in its original packaging. Refunds or exchanges are only processed once the returned item has been received and inspected.