Contact information

 

Contact Us

 


We’re here to help.


Whether you have a question about your order, need sizing advice, or want to know more about our products, our team is happy to assist.

 

 

 

📩 Customer Support

 

For all enquiries, please email us and we’ll get back to you as soon as possible.


Email: support@lifesvuce.co.uk

Response time: Typically within 24–48 hours (Monday–Friday)


Please include your order number if your enquiry relates to an existing order.

 

 

 

🔁 Returns & Order Issues

 

If you need to request a return, report a fault, or have a problem with your order, please contact us by email with the following:

 

  • Order number

  • Full name

  • Description of the issue

  • Clear photo evidence

 


We’ll review your request and provide next steps if your return is approved.


Please do not send items back without approval first, as unapproved returns may not be accepted.

 

 

 

💬 Live Chat

 

For quick questions about products, sizing, or shipping, you can use the live chat feature on our website.


If your enquiry relates to a return or order issue, we may ask you to continue the conversation by email so we can review it properly.

 

 

 

⏱ Support Hours

 

Customer support operates:


Monday – Friday

9:00 AM – 5:00 PM (UK time)


Messages received outside these hours will be answered as soon as possible on the next working day.

 

 

 

📦 Order & Shipping Questions


If you’re contacting us about delivery, please note:

 

  • Some items are made to order

  • Standard production and delivery takes approximately 9–14 business days

  • Tracking details are sent once your order ships

 


If your order is delayed beyond this timeframe, please contact us and we’ll investigate.

 

 

 

📍 Returns Address (Approved Returns Only)

 

Returns must be approved before being sent.


If your return is authorised, we will provide the correct return address and instructions.


Customers are responsible for arranging return shipping unless stated otherwise.

 

 

 

We’re Here to Help


We want you to have the best possible experience with Life Svuce.

If something isn’t right, we’ll do our best to resolve it quickly and fairly.